Refund Policy – Nexhara

At Nexhara, we strive to ensure a seamless shopping and delivery experience. However, if an issue arises with your order, our refund policy ensures fair and prompt resolution.

1. Eligibility for Refunds

• Refunds are applicable if:
  • You receive a damaged, expired, or incorrect item.
  • Your order is canceled by Nexhara or the vendor due to unavailability.
  • You are charged but the order is not delivered.
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2. Non-Refundable Situations

• Orders once accepted and prepared (such as food or customized items) cannot be refunded.
• Change of mind or wrong selection by the customer is not covered.

3. Refund Process

• To request a refund, contact customer support within 24 hours of delivery.
• After verification, refunds will be processed via original payment method (Card, Mobile Wallet, etc.) within 5–7 business days.

4. Partial Refunds

• For multi-item orders, refunds may be issued for only the missing or faulty items.

5. Contact Us

For refund-related queries, reach us at:

📞 Customer Care: 

📧 support@nexhara.com